It's normal for questions to arise during any customization process, and our team is here to help. We've compiled a list of the most frequently asked questions to help resolve any issues you may have. If you have further questions, please contact us for support!
Frequently Asked Questions
General
How can I contact you directly for any questions?
Please contact us at Whatsapp(+86 13620983687), Monday to Saturday, from 8:00 a.m. to 6:00 p.m.
Can I request a product sample?
We can provide you with ready-packaged samples before placing an order. If it is customized packaging, a sample fee of US$250 is required.
Do I need to make an account to make purchases?
You can place an order without creating an account. Creating an account will securely save your information so you can add your favorite products to your collection.
How can I order customized packaging?
Check out variouscustom printed packagingoptions on our customization page。 Simply fill out the form on and get a quote within 24 hours. With some of the lowest prices in the industry, fast turnaround times, and wide variety of customization options, you can be sure our team can bring your vision to life just the way you want.
How long does the customizatione process take?
Generally 7 days to 14 days. We have the fastest follow-up time in the industry.
Can I make changes to my order after placing an order?
Any changes to orders already placed should be contacting us immediately on Whatsapp(+86 13620983687)
Once an order is placed, we may be unable to make any changes to your order.
What type of packaging is ideal for my product?
We have a wide variety of packaging products that can meet your specific needs. You can use the filters on products page to help find what you’re looking for.If you don’t find the product you want, you can contact us for one-to-one customization
Shipping
What are my shipping options?
We can choose any mode of transportation including sea, air and rail according to your needs
How much does shipping cost?
The shipping price is determined based on the quantity of goods you order, the delivery address and the shipping method.Shipping costs are calculated using live real-time data from each of our shipping partners.
When will my order arrive?
Shipping times depending on the shipping option you select at checkout, as well as your shipping address amongst other factors.
We'll Beat Any Price
We have the largest price advantage in the industry
We are here to help you realize your imagination
Customize Anything
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szshinepack.com
Since 1998, we at ShinePack have become the leading online supplier of diverse and trusted cannabis packaging solutions,offering competitive prices and custom packaging to perfectly suit our customers' needs.
Email: eva@szshinepack.com
Whatsapp: +86 13620983687
Shenzhen,China
